Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 5 replies
  • Answers 1 answer
  • Subscribers 7 subscribers
  • Views 13739 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Encryption error on DELL XPS 13 9360

Michał Zaręba

Hello.

 

I'm encountering a problem, while trying to encryp Dell XPS 13 9360 with Sophos. I get to the part where I set my PIN, but after restart Bitlocker doesn't ask me for it, and when I log to my PC I get a TPM error:

Unable to obtain encryption key with bitlocker function. 
Check if the tpm module is enabled and if it is owned. 
If this computer does not have a tpm module, 
check that the USB drive is inserted and accessible.


I tried to allow it in gpedit.msc, but I still get the same message. If I use Bitlocker without installing Sophos first, it works just fine. 



This thread was automatically locked due to age.
Parents Reply Children
Unfiltered HTML