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SafeGuard shutting down compute

Hello,

I am using SafeGuard 8.00.2.16 on Windows 7 Enterprise. I logged into SafeGuard successfully, pressed Ctr+Alt+Del and then OK to get to my Windows desktop, which displayed sucessfully, but then Windows just started shutting down. I had to start the machine up again and when I did it said I was locked out of SafeGuard and had to Challenge/Response with HelpDesk to get back in. This is the second time in 2 weeks I've had to do this.

My system log shows the following: The process C:\Program Files (x86)\Sophos\SafeGuard Enterprise\Client\SGNAuthServicen.exe (mycomputername) has initiated the shutdown of computer mycomputername on behalf of user NT AUTHORITY\SYSTEM for the following reason: Legacy API shutdown Reason Code: 0x80070000 Shutdown Type: shutdown Comment: SessionManager::LCCorruptedReceived LC was corrupted.

Can anyone give me any insight into what may be causing this and how to stop this from happening?

Thanks,

Emeka O.

This thread was automatically locked due to age.

0 Haridoss Sreenivasan over 6 years ago

Hi Emeka O,

I suspect that something is corrupting the local cache. Please perform a recovery without entering the username, that will recreate the local cache. You also need to check and see if something is scanning the safeguard folder. Please refer the article SafeGuard Enterprise: Considerations when installing with other applications.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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