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Safeguard Enterprise Client not synchronizing

astiadmin

Hi Pros,

I have a problem with a Windows 10 machine with Safeguard Enterprise. As I incidentially found out yesterday, the last synchronization took place on the 1st of August this year.

I tried everything I found on the web and everything I could think of except uninstalling Safeguard. I already went through the troubleshooting process as suggested by Sophos but could not solve the issue.

Does anyone of you have another suggestion? Otherwise I will really have to decrypt, uninstall and reinstall which I tried to avoid.

Winver: Windows 10 Version 1703 (Build 15063.674)
Safeguard: 8.00.2.16 (while client still shows 8.00.0.251)

Thanks in advance
Daniel



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  • FormerMember
    0 FormerMember

    Hey Daniel,

    Should the worst happen there's no need to decrypt, you can simply suspend BitLocker and uninstall/reinstall then resume BitLocker but I don't think that's needed here (or would help).

    What's the user status on the machine? Are you an SGN Owner/User? Are you logging in through the SafeGuard tile?

    Have you been through this troubleshooting guide? https://community.sophos.com/kb/en-us/109662

  • 0 in reply to FormerMember

    Hey Toby,

    sorry for the late reply and thanks for yours.

    I am an SGN User and I have been through the TS guide already twice, yes. I already switched between https and http because we had other clients that could not connect via https for whatever reason. Interestingly my status window tells me that the last policy received was on Friday and the last certificate received on Oct. 5th. But still the last server contact says 1st of August.

    Any suggestion?

    Thanks
    Daniel

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  • 0 in reply to FormerMember

    Hey Toby,

    sorry for the late reply and thanks for yours.

    I am an SGN User and I have been through the TS guide already twice, yes. I already switched between https and http because we had other clients that could not connect via https for whatever reason. Interestingly my status window tells me that the last policy received was on Friday and the last certificate received on Oct. 5th. But still the last server contact says 1st of August.

    Any suggestion?

    Thanks
    Daniel

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