Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 3 replies
  • Answers 1 answer
  • Subscribers 5 subscribers
  • Views 12275 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Error 00000057 I can't get past

BenjaminR

When trying to encrypt a client from the console, I get the 00000057 error. I've read the knowledgebase and checked program files and the registry. Both contain nothing from the encryption client (only a icon file in program files).

I've re-imaged the laptop, but still I get the same error. Is there something else I can try? This laptop really needs encryption! ;)

:56585


This thread was automatically locked due to age.
Parents
  • 0

    Hi Christian,

    Thanks for the reply! Let my clarrify, the \Safeguard Enterprise\ folder is not present in the image, nor is any other Sophos product/folder. Everytime I re-image the laptop, first I install Endpoint protection through the console and then I try to install Safeguard. At first I will get an 00000052 error stating the laptop needs to restart. Sometimes I get the error that another installer is already running. Anyway, after a restart and retry of installing Safeguard, I get the 00000057 error again.

    The laptop is running Windows 7 Pro.

    -edit-

    I've tried to install Safeguard locally, but then I get an 5017 error ("Incompatible hardware configuration detected"). Is there a specfic bios configuration I need to know about? This is the first Dell E5450 were are trying to use with Safeguard. :smileywink:

    -edit2-

    I found an excel sheet that states the E5450 is not supported: http://sophserv.sophos.com/repo_kb/107785/file/107785_SGN%20tested%20hardware%20overview.xls . Is this something Sophos is working on, or is this laptop 'doomed' forever?

    :56592
Reply
  • 0

    Hi Christian,

    Thanks for the reply! Let my clarrify, the \Safeguard Enterprise\ folder is not present in the image, nor is any other Sophos product/folder. Everytime I re-image the laptop, first I install Endpoint protection through the console and then I try to install Safeguard. At first I will get an 00000052 error stating the laptop needs to restart. Sometimes I get the error that another installer is already running. Anyway, after a restart and retry of installing Safeguard, I get the 00000057 error again.

    The laptop is running Windows 7 Pro.

    -edit-

    I've tried to install Safeguard locally, but then I get an 5017 error ("Incompatible hardware configuration detected"). Is there a specfic bios configuration I need to know about? This is the first Dell E5450 were are trying to use with Safeguard. :smileywink:

    -edit2-

    I found an excel sheet that states the E5450 is not supported: http://sophserv.sophos.com/repo_kb/107785/file/107785_SGN%20tested%20hardware%20overview.xls . Is this something Sophos is working on, or is this laptop 'doomed' forever?

    :56592
Children
No Data
Unfiltered HTML