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Error 00000057 I can't get past

BenjaminR

When trying to encrypt a client from the console, I get the 00000057 error. I've read the knowledgebase and checked program files and the registry. Both contain nothing from the encryption client (only a icon file in program files).

I've re-imaged the laptop, but still I get the same error. Is there something else I can try? This laptop really needs encryption! ;)

:56585


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    Hello BenjaminR,

    only an icon file

    where, in the \SafeGuard Enterprise folder? You should remove the folders, not just empty them. But anyway ...

    I've re-imaged the laptop

    and then not even the icon should be there. So you re-imaged the endpoint, protected it with AV and then tried to deploy Encryption? Was the 00000057 present in the console all the time or has it been cleared at some point and later reappeared? Any logs on the endpoint (don't ask me where they should be - it's a long time since I've worked with the integrated FDE) - which, BTW, is Windows 7 I assume?

    Christian 

    :56586
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  • 0

    Hello BenjaminR,

    only an icon file

    where, in the \SafeGuard Enterprise folder? You should remove the folders, not just empty them. But anyway ...

    I've re-imaged the laptop

    and then not even the icon should be there. So you re-imaged the endpoint, protected it with AV and then tried to deploy Encryption? Was the 00000057 present in the console all the time or has it been cleared at some point and later reappeared? Any logs on the endpoint (don't ask me where they should be - it's a long time since I've worked with the integrated FDE) - which, BTW, is Windows 7 I assume?

    Christian 

    :56586
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