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Discussions SafeGuard on HP zBook 17 G2

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SafeGuard on HP zBook 17 G2

Seppi over 9 years ago

We'd like to install SafeGuard Device Encryption Client (version 7.00.0.105) on a HP zBook 17 G2.

After the first boot we get the following error message while loading POA:

Sophos SafeGuard is starting.

Please wait ...

Invalid slice

No /boot/loader

I already tried with the newest bios version. And also with shift + F6.

The notebook comes with an internal PCIe 256GB SSD, could that be the problem?

Something else I can try?

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0 SimonUOL over 9 years ago

Sophos have released a hotfix here: http://www.sophos.com/en-us/support/knowledgebase/121787.aspx
There is an updated version of 7.00.0.105 which doesnt have the issue so you *could* use SGRollback and re-install with the new MSI files.
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0 Seppi over 9 years ago

I've tried the fix... still the same error.
Do I have to change something in the POACFG? I use the latest one "POACFG_7_00_0_105.xml".
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0 SimonUOL over 9 years ago

Thats the correct POACFG - I cant see any reference to the ZBook in either of them though.

If I recall all the POACFG will do with this error is prevent SafeGuard being installed on the device in the first place.

When you did the fix was the Sata operation set to ACHI?
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0 Seppi over 9 years ago

Yes, the SATA mode was set to AHCI. There isn't any other option I can choose from.
The primary disc is connected to PCIe M.2, I am not sure if the SATA mode has any relevance in this case.
I have a second disc connected to SATA (for data only, OS is on primary).
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