This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Safe Guard Easy Login Problem?

I am unable to enter it as an administrator. because of login issue, I have used all u/names possible which includes Administrator, the computer name it is registered to as well as used the password for both the user name and Password but nothing works. Can anyone please help as to how I can get access I tried explainer videos for this software issue. I use a single user machine with Windows. I am desperately in need of help as this s/ware before booting asks for the user name and password and I am not being able to get in. please help me.



This thread was automatically locked due to age.
Parents
  • Hi Dony,

    Please help me with the information below:

    1. What is the version of SafeGuard?

    2. What version of Windows are you using?

    3. Are you facing this issue right after the installation?

    4. Have you installed Full Disk Encryption or File based Encryption?

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • Hi Dony,

    Please help me with the information below:

    1. What is the version of SafeGuard?

    2. What version of Windows are you using?

    3. Are you facing this issue right after the installation?

    4. Have you installed Full Disk Encryption or File based Encryption?

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Children
No Data