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POA is not working - Lenovo E560 - Windows 7

I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the  Safegaurd Logon and made sure I had the most updated policy and it was checking in with the server. I did a restarted bc I wanted to get back to safeguard Logon screen, I tried to use the POA acct we created but it is not working(Failed Logon reported. Please wait). Whether I select to pass through windows or not does not make a difference. Any insight would be much appreciated.

 

Thank you,



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