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POA is not working - Lenovo E560 - Windows 7

I have Lenovo 560 Windows 7 I am testing on. I did install safeguard and uninstall via all directions from Sophos. I am doing another install with same file. I first logged on to the Safegaurd Logon and made sure I had the most updated policy and it was checking in with the server. I did a restarted bc I wanted to get back to safeguard Logon screen, I tried to use the POA acct we created but it is not working(Failed Logon reported. Please wait). Whether I select to pass through windows or not does not make a difference. Any insight would be much appreciated.

Thank you,

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0 Haridoss Sreenivasan over 7 years ago

Hi Shawton,

Verify that you are entering the correct username and password this will prevent users from performing a brute force attack and every time when a wrong credential is entered, the waiting time will be extended.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Shawnton Clay over 7 years ago in reply to Haridoss Sreenivasan

Thank you for your response, I have made sure it is the correct UN and PW and I have other co-workers try the login, it is the same results. The machine has the correct POA user assigned.

Thank you,
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0 Shawnton Clay over 7 years ago in reply to Haridoss Sreenivasan

Thank you for your response, I have made sure it is the correct UN and PW and I have other co-workers try the login, it is the same results. The machine has the correct POA user assigned.

Thank you,
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0 Haridoss Sreenivasan over 7 years ago in reply to Shawnton Clay

Hi Shawton,

Please login to Safeguard Management Centre, under the Users and Computers please verify if the user you are trying login with is added in POA user group.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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