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Missing POA or key information. Please check computer's inventory

I was attempting to perform a Safeguard Challenge. When I entered the user's computer name an error appeared reading "Missing POA or key information. Please check computer's inventory". I cannot bypass this to continue the Challenge. Please let me know what needs to be done to complete this task. Thanks.

:41655


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  • Hi VinceCT,

    it sounds as if the client you're trying to recover either does not have SafeGuard Enterprise installed or does have SafeGuard Enterprise installed but did not yet report back to the SafeGuard Enterprise Server after installation.

    If you check the machine in the Safeguard Enterprise Management Center, is there any Inventory information visiblie or do you see any assigned users on the "Users" tab?

    Regrards,

    Chris

    :42015
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  • Hi VinceCT,

    it sounds as if the client you're trying to recover either does not have SafeGuard Enterprise installed or does have SafeGuard Enterprise installed but did not yet report back to the SafeGuard Enterprise Server after installation.

    If you check the machine in the Safeguard Enterprise Management Center, is there any Inventory information visiblie or do you see any assigned users on the "Users" tab?

    Regrards,

    Chris

    :42015
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