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workstation is locked perform challenge/response to unlock,

I encriptei User of a laptop, however when he did shutdown the laptop. After restarting the system screen appears POA, but no matter if I enter the correct password, because the OK button is disabled (grayed out). Also the following message appears: "workstation is locked perform challenge / response to unlock".

please i need help

thanks

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0 Sabrina over 11 years ago

Hi thelastdogg,
After a number of failed login attempts, the machine becomes locked and a challenge response process is required in order to unlock the machine and enable login.
Please follow the instructions in the article 'SafeGuard Power-on Authentication does not allow to logon and shows "Workstation is locked! Perform Challenge/Response to unlock' on how to do this.
If you are still experiencing an issue, please contact Sophos Technical Support and one of our advisors will assist you further.
Thanks
Sabrina
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