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POA hungs up in grey loading screen, but only if Windows is restarted.

Hi,

I´ve a little problem with 2 new bought Lenovo Thinkpad T540p laptops.

The problem also appears on Lenovo Thinkpad L540.

I´ve installed Windows 7 and the latest version of Sophos Safeguard Enterprise 6.10.0.372

If i normally start the Notebook everything works like it has to, but if i´m restarting Windows the POA doesn´t go further than the grey loading screen.

I´ve already played with Bios Settings but nothing seems to help. The latest Bios version is installed.

Has anyone had this and maybe also a solution?

kind regards

Melchor

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0 ChrisD over 10 years ago

Hi Melchor,
I don't have any reports about an L/T540 yet but as it is based on Haswell technology, could you please try to apply the following Knowledge Base Article and let me know if that solved the problem on the T540 / L540: http://www.sophos.com/en-us/support/knowledgebase/120126.aspx
Cheers,
ChrisD
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0 SamuelChu over 10 years ago

Hi Melchor,
You can try the Shift+Ctrl+F9 switch to change the display options at the POA. Please try it. Thanks.
Samuel Chu... from MARS
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0 RPPC IT over 9 years ago

I have this same issue with a T540p laptop. Not every time it boots up but once in a while, since i ran windows updates. win 7 pro 64-bit. Did any of the two suggestions work?
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0 SimonUOL over 9 years ago in reply to RPPC IT

We had the issue with Thinkpad W540. It commonly happens when the device is restarted. It was fixed by turning off USB 2.0 support. You need to press Shift + F7 when you boot.
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0 RPPC IT over 8 years ago in reply to SimonUOL

Shift+F7 does not do anything. It recognizes the shift key because it says "shift has been pressed, waiting for hot key" I'm currently testing this on two T540p laptops. I have tried pressing the combination repeatedly and pressing and holding it. Neither one works. Is there another combination i can try or am i somehow doing it wrong? Thank you!
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