Console upgrades and Dell laptops

Question

Hi, Quick question here. We're running SafeGuard console (standalone) version 6.10. We have some new Dell laptops that we were previously told (Dell Lattutude E5450's etc.) were not compatible with version 6.10. 
 I'm looking into upgrading the console to either 7 or 8 (I've got to look into the path), so my questions are; 
 Will the Dell laptops be compatible with the new versions 
 Will the existing client versions created under version 6.10 still be recoverable in the event of challenge/response if the client is not upgraded (some of our users only every connect via VPN to our network) or will all clients have to be upgraded? 
 
 Thanks, 
 
 Paul

Haridoss Sreenivasan · Accepted Answer

Hi darren de-heer 
 
 1. Dell Lattitude E5450 is compatible with SGN 7 or higher versions. In case you have lower version of SGN on Dell Lattitude E5450, you would have to download the hotfix and install it on the machine, please refer to KBA . 
 
 2. Client machines with 6.10 version can still be managed by the SGN management console 7.0/8.0 version, however we recommend you to upgrade the clients to the latest version as soon as possible. 
 
 For your reference: 
 
 - Upgrade to SGN 7 guide 
 - Upgrade to SGN 8 guide 
 - SafeGuard Device Encryption - Tested hardware list 
 
 Haridoss S