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Token not found

What could be the reason that I see 'token not found' at the POA screen? The token (tried with two supported token types - Safenet and RSA) is recognised at OS level but not at the POA screen. Using SGN 8. Everything else works as expected, just this. Is there something I have missed in the config?

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0 PeterRist over 7 years ago

Hi Mark,
is the Hardware where you using Skylake based or newer? POA is not really supported on these "new" platforms...

You could do a vote for this feature at the Ideas http://ideas.sophos.com/forums/143208-sophos-data-protection/suggestions/18509629-windows-10-poa
Maybe Sophos is listening to us that we want POA with Smartcards and USB Tokens with modern Hardware even with Bitlocker.
Companys like Cryptware are supporting such features with Bitlocker.

Cheers Peter
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0 Mark Stone over 6 years ago in reply to PeterRist

Thanks Peter, actually it is Windows 7 running on a Dell Latitude E7440 ( Intel i7 - Haswell). Other devices work OK so maybe it is just this model, or even this specific device. But yes, also testing with Windows 10 led me to the same conclusions about POA support - it just adds another layer for companies wanting to use tokens / smartcards.
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0 PeterRist over 6 years ago in reply to Mark Stone

Hi Mark,
in the newest POACFG file from the Sophos FTP is a settings entry for the E7440, do you have tried the installation with this?

https://community.sophos.com/kb/de-de/65700

Cheers Peter
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0 Mark Stone over 6 years ago in reply to PeterRist

Hi Peter,

Good shout... I tried this but still no luck :/ . I think there are only so many challenge/responses I can handle within a week so I will give it up for now. I'm wondering about one last thing though - the laptop has a dead battery, but even with a good battery in I have the same problem. But I haven't tried installing the client and encrypting while the good battery is installed, so maybe I can try this. Can't see that it would make a difference though.

Cheers,

Mark.
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0 Mark Stone over 6 years ago in reply to PeterRist

Hi Peter,

Good shout... I tried this but still no luck :/ . I think there are only so many challenge/responses I can handle within a week so I will give it up for now. I'm wondering about one last thing though - the laptop has a dead battery, but even with a good battery in I have the same problem. But I haven't tried installing the client and encrypting while the good battery is installed, so maybe I can try this. Can't see that it would make a difference though.

Cheers,

Mark.
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