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Token not found

What could be the reason that I see 'token not found' at the POA screen? The token (tried with two supported token types - Safenet and RSA) is recognised at OS level but not at the POA screen. Using SGN 8. Everything else works as expected, just this. Is there something I have missed in the config?

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0 Haridoss Sreenivasan over 7 years ago

Hi Mark,

Sorry that you had to go through this trouble. Based on the issue description, I think you are experiencing this issue on the Windows 7 OS. In that case, I guess you are using Volume based Encryption and not the native Encryption like Bitlocker. Here, the token must be verified to check the compatibility with our product. To confirm compatibility, please check SafeGuard Enterprise 8: Supported middleware, tokens and smart cards.

If the token is compatible, follow How to issue/configure tokens in the SafeGuard Enterprise Management Center, and you should be able to use the token without any issues.

Haridoss S

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 7 years ago

Hi Mark,

Sorry that you had to go through this trouble. Based on the issue description, I think you are experiencing this issue on the Windows 7 OS. In that case, I guess you are using Volume based Encryption and not the native Encryption like Bitlocker. Here, the token must be verified to check the compatibility with our product. To confirm compatibility, please check SafeGuard Enterprise 8: Supported middleware, tokens and smart cards.

If the token is compatible, follow How to issue/configure tokens in the SafeGuard Enterprise Management Center, and you should be able to use the token without any issues.

Haridoss S

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Mark Stone over 7 years ago in reply to Haridoss Sreenivasan

Hi Haridoss, yes I should have specified, this is with Windows 7. Well I tested with another type of laptop and it works so the set up is OK. Just this device seems to be the problem for some reason - Latitude E7440. It could be just this one specific laptop that is the issue though, unfortunately I don't have another one of this model to test with. It was just for testing purposes anyway, so not important.
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