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Duplicate Entries in SGN Management Console: One Appears to Active; the other appears to be disabled

James Golec

I have duplicate entries in the Management Console (v 8.00.0.251).  one appears to be active but with no inventory information; the other appears to be inactive/disabled, with full inventory information.  Looking at the screenshot below, the affected unit / machine name is question is "5691DWKD1PPCX1".

 

 

The funny thing is, the machine boots normally, and the user is able to log in. how do we clear this up?

 



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  • 0
    Hi James,
     
     I would like to learn few points before answering your question. Could you answer the questions below so I have a better understanding of the issue?
     
    1. How many machines have duplicate entries in SGN Management console?
    2. Have you installed SGN on a cloned image? If not is that a VDI machine?
    3. If it is a VDI machine, then what type: Persistent or Non-Persistent?
     
    Haridoss S 
     

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0
    Hi James,
     
     I would like to learn few points before answering your question. Could you answer the questions below so I have a better understanding of the issue?
     
    1. How many machines have duplicate entries in SGN Management console?
    2. Have you installed SGN on a cloned image? If not is that a VDI machine?
    3. If it is a VDI machine, then what type: Persistent or Non-Persistent?
     
    Haridoss S 
     

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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