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Safegaurd 5.50 Client upgrade to 8.0

Hi,

I am trying to upgrade my client 5.50 to version 8.0 but I am receiving this error:

MSI (s) (94:68) [10:51:31:331]: Product: Sophos SafeGuard Client 6.10.0.372 -- The installed version of SafeGuard® Enterprise can not be upgraded!

The online documentation for version 8 says "SafeGuard Enterprise encryption software version 6.10 or later must be installed. Older versions must first be upgraded to version 6.10."

FYI - All backends have already been upgraded.

Thanks in advance.

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0 QC over 7 years ago

Hello Anthony Faugno,

SafeGuard Client 6.10: Installation and Upgrade and other sources suggest that the minimum version that can be upgraded to 6.10 is 5.60.
As the oldest Legacy version in the Downloads section is 6.0.1 which requires 5.50. Thus you'd have to upgrade twice - wonder if it'd be easier to uninstall.

Christian
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0 Anthony Faugno over 7 years ago in reply to QC

Hi,

Thank you for your assistance. Do you know where I can download the 5.60 client?

I'm not sure if a reinstall is that best option because we would have to decrypt the HD the encrypt it.
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0 QC over 7 years ago in reply to Anthony Faugno

Hello Anthony Faugno,

I don't think you can download it as it's not on the list but Support might still have it and give it to you, so please contact them directly.

Christian
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