IF USER FORGOT PASSWORD

Hi Tom,

At what point is the password an issue?  Are you stuck at the POA or are you able to get into Windows?

What version of Safeguard are you running?  What version Windows is this running on?

HI Bill,

I am using safeguard 8.0.2 running on Windows 7.

So I am stuck at the PoA. So can i found those password in server ?

Best regards,
Tom

If the machine is just using local accounts can you log onto the machine as another user? From here you could then add the "new"/unknown user to Sophos and change the password for the locked out user?

If the machine is just using local accounts can you log onto the machine as another user? From here you could then add the "new"/unknown user to Sophos and change the password for the locked out user?