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Laptop not receiving bitlocker policy to encrypt.

We have created a new site OU and added 2 laptops to that OU and installed the SafeGuard client but the laptop will not encrypt.

When the machine is polling to receive policy and key I get the following message. I am thinking that the encryption policy is not being exchanged or pushed but synced SafeGuard console with the DC multiple times.

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0 PeterRL over 7 years ago

Cloud it be that TPM is not activated but defined in you policy:

https://community.sophos.com/kb/hu-hu/120416
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0 BillKearney over 7 years ago in reply to PeterRL

I would recommend you perform an RSOP against the user and machine to confirm what policies you should be receiving.

Bill.
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0 MichaelMcLannahan over 7 years ago

Has the new OU been picked up by the Sophos console?

I would do a full manual sync and make sure the OU shows up in the console and not just within AD. I would suspect that the policy isn't being pushed yet because Sophos doesn't know to which container to put the PC in yet?
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0 Rapa601 over 7 years ago

I would suggest to check the following part from the manual and check if all requirements match with your configuration.

https://docs.sophos.com/esg/sgn/8-0/admin/win/en-us/webhelp/index.htm#concepts/BitLockerBestPractice.htm
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