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Safeguard outlook add-in

I have a synchronized encryption policy set up and everything appears to be installed and working correctly except for the outlook add-in. On x64 systems with 32bit Office installed I can see the add-in is installed but when sending an encrypted file to an email address outside of our organization I do not get a prompt to decrypt the file. On my windows 10 x64 machine with 32bit Office I do get the prompt and everything seems to work great. Is there something I am missing? Below is the picture from my outlook on the machine that isn't working showing version number and 32bit.

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0 BillKearney over 7 years ago

Hello PRH IT Team,

I would first make sure that the correct policies are applied. To do this perform an RSOP against a working and non working machine and compare the outcome.

If that does not help log a case with Sophos support desk and we can assist you from there.

Bill.
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0 PRH IT Team over 7 years ago in reply to BillKearney

Thank you for the suggestion. I did find that there were policies set at two OU levels but changing that did not resolve the issue even with the same set of policies applied. I do have a SophServ ticket open though the response time so far has been abysmal.

Thanks again.
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0 BillKearney over 7 years ago in reply to PRH IT Team

What was the case reference and I'll try and get it followed up for you?

Bill.
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0 PRH IT Team over 7 years ago in reply to BillKearney

Case# is 6997957.

Thanks!
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0 PRH IT Team over 7 years ago in reply to BillKearney

Case# is 6997957.

Thanks!
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