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Safeguard outlook add-in

PRH IT Team

I have a synchronized encryption policy set up and everything appears to be installed and working correctly except for the outlook add-in. On x64 systems with 32bit Office installed I can see the add-in is installed but when sending an encrypted file to an email address outside of our organization I do not get a prompt to decrypt the file. On my windows 10 x64 machine with 32bit Office I do get the prompt and everything seems to work great. Is there something I am missing? Below is the picture from my outlook on the machine that isn't working showing version number and 32bit.

 



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    Hello PRH IT Team,

     

    I would first make sure that the correct policies are applied.  To do this perform an RSOP against a working and non working machine and compare the outcome.

    If that does not help log a case with Sophos support desk and we can assist you from there.

    Bill.

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  • 0

    Hello PRH IT Team,

     

    I would first make sure that the correct policies are applied.  To do this perform an RSOP against a working and non working machine and compare the outcome.

    If that does not help log a case with Sophos support desk and we can assist you from there.

    Bill.

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