Sophos Safeguard Enterprise - System Tray Icon not showing

Hello Melchor,

I think there is a bigger problem here.  The best advice I can give would be to contact Sophos support and open a ticket.

Hello Melchor,

I think there is a bigger problem here.  The best advice I can give would be to contact Sophos support and open a ticket.

I´ve news and stories.

The Icon is now showing, but it´s not syncing. There´re 146 packets to be send.

I can reach https://sophosserver.xxx.xxx/sgnsrv without errors and the user certificate is valid till 2020.

Any ideas, what that could be?

kidn regards

Have you applied the configuration you created on the server to the client?

Once you've applied the configuration (or you already had) could you please check (on the local client)

c:\programdata\Ttimaco\SafeGuard Enterprise\LocalCache\transout\config\init.xml (note programdata is a hidden folder)

The init.xml should contain (as well as other code) the address(es) of your own Sophos SG server. It's formatted with extra spaces but you should be able to scroll across and read/understand the address. Open it in Notepad but don't edit or modify it at all.

The address of your server should appear after the <service> tag.

If the address is wrong - reapply your config file.

Hope this helps a little?

Hi,

i´ve checked the ini.xml and the serveraddress is correct.

May it help, when I uninstall and reintstall the config?

kind regards

I don't believe so, but it never hurts to rule things out.

There's no firewall present on either system is there preventing communication?