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Sharing Violation error when decrypting a drive

Darren Burke

Hello

I need to decrypt a drive that uses Sophos SafeGuard Enterprise.  I have setup everything in the console to allow decryption and can see the option to decrypt the drive on the workstation however when I try decrypting I immediately get errors.

I get the window with

Drive C: Decryption
Preparing decryption

CPU usage: -------------------| 

which is immediately followed with a pop-up

'The file "c:\folder\file.dll" file cannot be processed.
Sharing Violation Action?

(.) Ignore error and continue with encryption

( ) Ignore all errors and continue with encryption

 

Client version is 7.00.0.97

 

What does this mean?  If I ignore all errors will files be decrypted?

Thank you!



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  • 0

    Darren

     

    Is that the exact error message "c:\folder\file.dll"? That path and file name does not match any thing safeguard related.

    Is there a file in this location?

     

    Have you tried rebooting before trying the decryption again?  Do you get the same error message?

     

    Regards

    Bill Kearney

    Data Encryption
    UK Escalations

     

    Bill.

  • 0 in reply to BillKearney

    Hi and thank you.

     

    Yes rebooted many times and yes the folder and file does exist (although I replaced name in my example)

    I do have more information. When you choose "Ignore all errors and continue with encryption" after a few minutes Windows Explorer will crash and you get another error

     

    Sophos SafeGuard

    ! Connection to host process failed (Error Code: 0x6be).

    OK

    I reall need to remove all encryption from these systems and de-install Safeguard.

     

    Is there an alternative way to do this?  Can you decrypt on boot?

  • 0 in reply to Darren Burke

    We may have fixed this.

    Will post fix when I confirm.

    Thank you!

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