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Sharing Violation error when decrypting a drive

Hello

I need to decrypt a drive that uses Sophos SafeGuard Enterprise. I have setup everything in the console to allow decryption and can see the option to decrypt the drive on the workstation however when I try decrypting I immediately get errors.

I get the window with

Drive C: Decryption
Preparing decryption

CPU usage: -------------------|

which is immediately followed with a pop-up

'The file "c:\folder\file.dll" file cannot be processed.
Sharing Violation Action?

(.) Ignore error and continue with encryption

( ) Ignore all errors and continue with encryption

Client version is 7.00.0.97

What does this mean? If I ignore all errors will files be decrypted?

Thank you!

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0 BillKearney over 7 years ago

Darren

Is that the exact error message "c:\folder\file.dll"? That path and file name does not match any thing safeguard related.

Is there a file in this location?

Have you tried rebooting before trying the decryption again? Do you get the same error message?

Regards

Bill Kearney

Data Encryption
UK Escalations

Bill.
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0 Darren Burke over 7 years ago in reply to BillKearney

Hi and thank you.

Yes rebooted many times and yes the folder and file does exist (although I replaced name in my example)

I do have more information. When you choose "Ignore all errors and continue with encryption" after a few minutes Windows Explorer will crash and you get another error

Sophos SafeGuard

! Connection to host process failed (Error Code: 0x6be).

OK

I reall need to remove all encryption from these systems and de-install Safeguard.

Is there an alternative way to do this? Can you decrypt on boot?
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0 Darren Burke over 7 years ago in reply to Darren Burke

We may have fixed this.

Will post fix when I confirm.

Thank you!
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0 BillKearney over 7 years ago in reply to Darren Burke

I look forward to hearing from you.

Bill.
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0 Gerardo Cortes over 7 years ago in reply to BillKearney

Are any solution for this issue? I have the same issue with a client

Connection to host process failed (Error Code: 0x6be).

Thanks!
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0 Darren Burke over 7 years ago in reply to Gerardo Cortes

Hi, we just removed the decryption policy setup on the server and recreated from scratch and all started to work. Maybe we have an error in the setup but removing and recreating exactly as per Sophos instructions worked second time round.
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