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Cannot access encrypted hard drive in SGN recovery environment.

MarcoLorenz

Hello,

 

I'm trying to gain access to my boot driver, after receiving the error described in the following KB article:

https://community.sophos.com/kb/de-de/112846

I followed the virtual client recovery procedure described in this document:

https://sophserv.sophos.com/repo_kb/108156/file/Recovery_in_SafeGuard_Device_Encryption.pdf

But sadly I launch the RecoveryKeys tool and perform the C/R steps, but nothing happens. No error message, no visible files on the drive.

I tried restoring the MBR from the Backup in the Management Console, reparing the boot sectors.

The only thing I can make happen is: Authenticate at the POA with my user and password, after that I receive the error from the top KB article again.

Is there a different way to do it? (As there is the option "Import from file" instead of "Import from C/R")

Is my data now lost as I don't see anything in the file manager or does it just not generate the required key correctly for a reason unknown to me?

Help in this regard would be greatly appreciated.

 

Kind regards,

Marco Lorenz



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  • 0

    I managed to view the data stored on the hard drive now.

    No error message by the key recovery tool seems to indicate that everything is fine.

    After performing a chkdsk /f on the hard drive, I can now see files.

    The command "Bootrec /RebuildBcd" completed successfully, but after booting the computer, it now claims that the file \windows\system32\winload.exe is damaged.

    (Status: 0xc0000001)

    How could I repair that file now that the drive is still encrypted and can only be accesses through the Key Recovery Tool?

Reply
  • 0

    I managed to view the data stored on the hard drive now.

    No error message by the key recovery tool seems to indicate that everything is fine.

    After performing a chkdsk /f on the hard drive, I can now see files.

    The command "Bootrec /RebuildBcd" completed successfully, but after booting the computer, it now claims that the file \windows\system32\winload.exe is damaged.

    (Status: 0xc0000001)

    How could I repair that file now that the drive is still encrypted and can only be accesses through the Key Recovery Tool?

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