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Cannot access encrypted hard drive in SGN recovery environment.

MarcoLorenz over 7 years ago

Hello,

I'm trying to gain access to my boot driver, after receiving the error described in the following KB article:

I followed the virtual client recovery procedure described in this document:

But sadly I launch the RecoveryKeys tool and perform the C/R steps, but nothing happens. No error message, no visible files on the drive.

I tried restoring the MBR from the Backup in the Management Console, reparing the boot sectors.

The only thing I can make happen is: Authenticate at the POA with my user and password, after that I receive the error from the top KB article again.

Is there a different way to do it? (As there is the option "Import from file" instead of "Import from C/R")

Is my data now lost as I don't see anything in the file manager or does it just not generate the required key correctly for a reason unknown to me?

Help in this regard would be greatly appreciated.

Kind regards,

Marco Lorenz

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