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Computer Restart and VPN

LRSpartan

Hello,

We have Sophos Safe Guard (version 7.00.0.97) installed on Windows 7 Pro PCs. We are having trouble with connecting via VPN to the computer once a restart has occurred. Is there a solution for this besides just don't restart your computer. At times, Windows updates will automatically restart a computer and our offsite users who normally access via VPN can no longer access the computer without physically coming back to the office to enter their credentials. This is a larger concern from a disaster recovery standpoint as if our computers were to loss power after a prolonged outage we will not be able to access them.

Also, does Safe Guard work with Samsung Pro 850 SSD through Samsung's Magician program? We already have Safe Guard installed. I just wasn't sure if the two connected to each other and aided each other in encryption.

Thank you for your help.

John



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  • FormerMember
    0 FormerMember

    Hi John,

    There shouldn't be any issues connecting to the machines after a reboot, unless ofcourse you have POA enabled in which case I would recommend taking a look at the attached article for using the Secure WOL feature: https://www.sophos.com/en-us/support/knowledgebase/108335.aspx

    There is no issue with disaster recovery here, all of the disaster recovery scenarios work locally, either via a booting into the machine or slaving the drive.

    I've had a quick look, Samsung's Magician program should be fine providing there's no tampering with any encryption, boot loaders or changing of any required settings.

  • 0 in reply to FormerMember

    Toby,

    I really appreciate your help! Our IT service company recommended SafeGuard to us and honestly it has been a problem ever since. Whenever I try to ask them about it, they want to charge us $150/hour which we are a small company and that adds up fast. They know very little about the product, and I am a technology newbie.

    With that said, if I have them turn off POA what security advantages do I miss out on? Secondly, is there a guide I can give them on how to turn it off?

    For the Samsung SSD drive question, is there a guide on how to "connect" SafeGuard to the Magician software?

    Thanks for your help!

    John

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  • 0 in reply to FormerMember

    Toby,

    I really appreciate your help! Our IT service company recommended SafeGuard to us and honestly it has been a problem ever since. Whenever I try to ask them about it, they want to charge us $150/hour which we are a small company and that adds up fast. They know very little about the product, and I am a technology newbie.

    With that said, if I have them turn off POA what security advantages do I miss out on? Secondly, is there a guide I can give them on how to turn it off?

    For the Samsung SSD drive question, is there a guide on how to "connect" SafeGuard to the Magician software?

    Thanks for your help!

    John

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