Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 2 replies
  • Subscribers 5 subscribers
  • Views 8185 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Web Help Desk - Logon Failed

mjochym

Hi All,

Today my techs reported tha the web help desk is faililng for all logon. I also tried creating a new account and didn't work either. I tried restarting the service with no luck. Are there any logs for the web help desk that could point me in the right direction?

Thanks!

:56309


This thread was automatically locked due to age.
Parents
  • 0

    Hi, 

    sounds like it was working before and all of a sudden stopped. Were there any changes to the SafeGuard Environment (account changes, updates to a new version, implementing new feature (like Windows User logon to the Web Helpdesk which is new with SGN 6.10))?

    Like Andrew, I'd suggest to verify the following:

    - Is the SafeGuard Server able to communicate with the Database (use the SGN Server website and browse the web page. It gives you the option to run the "Invoke Test" which will show you details on the DB connection)

    - is the User account that is used for the Web Helpdesk Application Pool on the IIS expired or had the account the rights to sql db changed?

    - If you check the IIS Servers Application Eventlog, do you see any hints / errors related to Web Helpdesk / SGN Server 

    Regards,

    ChrisD

    :56335
Reply
  • 0

    Hi, 

    sounds like it was working before and all of a sudden stopped. Were there any changes to the SafeGuard Environment (account changes, updates to a new version, implementing new feature (like Windows User logon to the Web Helpdesk which is new with SGN 6.10))?

    Like Andrew, I'd suggest to verify the following:

    - Is the SafeGuard Server able to communicate with the Database (use the SGN Server website and browse the web page. It gives you the option to run the "Invoke Test" which will show you details on the DB connection)

    - is the User account that is used for the Web Helpdesk Application Pool on the IIS expired or had the account the rights to sql db changed?

    - If you check the IIS Servers Application Eventlog, do you see any hints / errors related to Web Helpdesk / SGN Server 

    Regards,

    ChrisD

    :56335
Children
No Data
Unfiltered HTML