Windows 10 - Force to send Bitlocker recovery key

Question

Hello, 
 
 We installed SafeGuard Enterprise Client 7.0.2 on a Windows 10 client and we encrypted its Boot Volume using a Device Protection policy. 
 The Bitlocker PIN was asked to user and the Bitlocker encryption has finished. 
 However, we are unable to retrieve a recovery key (menu Tools > Recovery) in SafeGuard Management Center. A "Invalid drive" error message is shown. 
 
 Is there a way to force the Windows 10 client to send the Bitlocker recovery key to SafeGuard Server ? 
 Or is there another solution to correct this problem ? 
 
 We are knowing the current PIN used at startup by Bitlocker encryption. 
 
 Thank you by advance.

FormerMember · Answer

Hello Loic, 
 
Has the encryption definitely finished and encrypted the drive? 
Is this definitely the right machine you're looking at? 
If you go onto the client machine and do the following you can backup the key: 
 - Search for 'Control' 
 - Click Control Panel 
 - System and Security 
 - BitLocker Drive Encryption 
 - Backup your recovery key 
You can then save the key somewhere safe. 
I would recommend investigating further the issue with the drive to make sure there isn't anything wrong.