Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 5 replies
  • Subscribers 8 subscribers
  • Views 11692 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Safeguard Easy Local Self Help Screen

DavidGorman

Hi,

We have updated to Safeguard Easy version 7. We allow the Local Self Help however if the user decides not to use the help screen it keeps prompting them on screen to fill it in?

Is there anyway to stop the Local Self Help screen popping up?

Thanks

Dave



This thread was automatically locked due to age.
  • 0
    Unfortunately not. It was added as a feature in version 7. After a short grace period of around 3 days it will prompt them very hour.

    All you can really do is disable local self help.
  • 0 in reply to SimonUOL
    Thanks! It's a pain though. Would much easier to let them click the notification area to enable or disable it.
  • FormerMember
    0 FormerMember in reply to DavidGorman
    Hi David,

    It would certainly be easier, but the idea is to encourage the user to get this filled in, it not only gives the end user an additional way to access their machine should they forget their password, but it also doesn't require the assistance of the IT helpdesk.
    I know it's annoying, but it should only take a few minutes to enter these questions and in the longrun they'll be glad they set this up.
  • 0

    Another request to disable the Local Self Help or at least make it easier than answering 10 questions exactly right.  Industry standard is maybe 3 questions.  My engineers do not have the patience for this!  Nor do i. 

  • 0 in reply to Michele Bullock

    Is it 10 questions though? I thought it was 20 with a minimum of 6 to be configured, with only two asked when the users perform the recovery?

    Also if the local self help questions are stored in the Policy screen of the Safeguard management centre surely you could remove a load of them? Or is it different in Safeguard easy?

Unfiltered HTML