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Safeguard Easy Local Self Help Screen

DavidGorman

Hi,

We have updated to Safeguard Easy version 7. We allow the Local Self Help however if the user decides not to use the help screen it keeps prompting them on screen to fill it in?

Is there anyway to stop the Local Self Help screen popping up?

Thanks

Dave



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  • 0

    Another request to disable the Local Self Help or at least make it easier than answering 10 questions exactly right.  Industry standard is maybe 3 questions.  My engineers do not have the patience for this!  Nor do i. 

  • 0 in reply to Michele Bullock

    Is it 10 questions though? I thought it was 20 with a minimum of 6 to be configured, with only two asked when the users perform the recovery?

    Also if the local self help questions are stored in the Policy screen of the Safeguard management centre surely you could remove a load of them? Or is it different in Safeguard easy?

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  • 0 in reply to Michele Bullock

    Is it 10 questions though? I thought it was 20 with a minimum of 6 to be configured, with only two asked when the users perform the recovery?

    Also if the local self help questions are stored in the Policy screen of the Safeguard management centre surely you could remove a load of them? Or is it different in Safeguard easy?

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