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SGN center on vmware issuing tokens??

Ad_ministrator

Hi all,

I want to use SGN 5.6 with Aladdin eTokens we already possess. My trial installation on a test machine worked (eventually; the manual is not all to clear).

After obtaining the licensed version I started to install this on a virtual Win2008R2 server on a VMware ESXi 4.1 host. Article 108133 says this should be okay; only there could be trouble when host does not support USB.

Esxi 4.1 host does support USB. I can read the token with the PKI Client 5.1; via a console session when the etoken is in an USB port on the host and via RDP session when the etoken is on the client.

However SGN Management Center does NOT find the token. Therefore I can not set the middleware module in the policy for machine settings. Therefore I can not virtualize the SGN MC.

Has anyone of you run into this and solved it (and please do not reply that I have to upgrade to latest version)??

Thanks

:42928


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    ruckus wrote:

    To troubleshoot further (e.g., for a license issue) it would be best to raise a support ticket and provide (a) an SDU output file when opening it and (2) a link to this forum post (so the engineer can easily cross reference the advice so far).

    As previously suggested for a license problem can you open a ticket with an SDU output and also include the XML license file.  Support will be able to tell you for sure.

    :43137

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0
    ruckus wrote:

    To troubleshoot further (e.g., for a license issue) it would be best to raise a support ticket and provide (a) an SDU output file when opening it and (2) a link to this forum post (so the engineer can easily cross reference the advice so far).

    As previously suggested for a license problem can you open a ticket with an SDU output and also include the XML license file.  Support will be able to tell you for sure.

    :43137

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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