Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 6 replies
  • Subscribers 5 subscribers
  • Views 13675 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SGN center on vmware issuing tokens??

Ad_ministrator

Hi all,

I want to use SGN 5.6 with Aladdin eTokens we already possess. My trial installation on a test machine worked (eventually; the manual is not all to clear).

After obtaining the licensed version I started to install this on a virtual Win2008R2 server on a VMware ESXi 4.1 host. Article 108133 says this should be okay; only there could be trouble when host does not support USB.

Esxi 4.1 host does support USB. I can read the token with the PKI Client 5.1; via a console session when the etoken is in an USB port on the host and via RDP session when the etoken is on the client.

However SGN Management Center does NOT find the token. Therefore I can not set the middleware module in the policy for machine settings. Therefore I can not virtualize the SGN MC.

Has anyone of you run into this and solved it (and please do not reply that I have to upgrade to latest version)??

Thanks

:42928


This thread was automatically locked due to age.
Parents
  • 0

    I have done a case history search on the symptoms you describe.  Based on this review it is either:

    • A problem with your license file (not something we can check through the forum).
    • The middleware must be installed on the Management Center device.  If yes, what version for what token?
    • The Safeguard Client and the Configuration package must be installed on the Management Console System that token initialization will go through.
    • A missed step in the configuration.

    From reading a few cases I've made a list of the key steps - review and consider if you have followed these.

    Note:  These steps have been translated from German so think about each one rather than follow directly.

    1. Create policies for the tokens, as described in the document linked - it's an old document but maybe useful as a general guide.  Read page 6 (section 3.1).
      Aladdin eToken usage in SafeGuard Enterprise.pdf
    2. Create a create a policy group for this.
    3. Create a configuration package that contains this policy group
    4. Log in with administrative rights in the Windows
    5. Install this configuration package on the MC computer
    6. Restart the computer after the installation
    7. Log into the Windows
    8. Launch the Management Center
    9. Check whether the slots are now displayed.

    To troubleshoot further (e.g., for a license issue) it would be best to raise a support ticket and provide (a) an SDU output file when opening it and (2) a link to this forum post (so the engineer can easily cross reference the advice so far).

    If one or more of the above steps helps please post back which ones.

    :43046

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    I have done a case history search on the symptoms you describe.  Based on this review it is either:

    • A problem with your license file (not something we can check through the forum).
    • The middleware must be installed on the Management Center device.  If yes, what version for what token?
    • The Safeguard Client and the Configuration package must be installed on the Management Console System that token initialization will go through.
    • A missed step in the configuration.

    From reading a few cases I've made a list of the key steps - review and consider if you have followed these.

    Note:  These steps have been translated from German so think about each one rather than follow directly.

    1. Create policies for the tokens, as described in the document linked - it's an old document but maybe useful as a general guide.  Read page 6 (section 3.1).
      Aladdin eToken usage in SafeGuard Enterprise.pdf
    2. Create a create a policy group for this.
    3. Create a configuration package that contains this policy group
    4. Log in with administrative rights in the Windows
    5. Install this configuration package on the MC computer
    6. Restart the computer after the installation
    7. Log into the Windows
    8. Launch the Management Center
    9. Check whether the slots are now displayed.

    To troubleshoot further (e.g., for a license issue) it would be best to raise a support ticket and provide (a) an SDU output file when opening it and (2) a link to this forum post (so the engineer can easily cross reference the advice so far).

    If one or more of the above steps helps please post back which ones.

    :43046

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Children
No Data
Unfiltered HTML