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Safeguard Invalid format error

I have a laptop that was upgraded to Windows 7 last night. After rebooting it now receives an "invalid format" error. Restarting the laptop does not fix the problem. The error occurs beofre the Safeguard loging screen where the copyright information is displayed. Any help on the error would be appreciated.

Thank you,

Jon

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0 QC over 10 years ago

Hello Jon,
do I understand correctly that the endpoint has been upgraded while SafeGuard was installed (and, worse, the drive was encrypted)? If so, this has likely lead to unrecoverable corruption. Please see Migrate from XP to WIN7 with Sophos Encryption (the quoted paragraphs have been moved to chapter 5.4 of the version 6.1 Upgrade Guide).
Christian
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0 QC over 10 years ago

Hello Jon,
do I understand correctly that the endpoint has been upgraded while SafeGuard was installed (and, worse, the drive was encrypted)? If so, this has likely lead to unrecoverable corruption. Please see Migrate from XP to WIN7 with Sophos Encryption (the quoted paragraphs have been moved to chapter 5.4 of the version 6.1 Upgrade Guide).
Christian
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