This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Safeguard Invalid format error

I have a laptop that was upgraded to Windows 7 last night. After rebooting it now receives an "invalid format" error. Restarting the laptop does not fix the problem. The error occurs beofre the Safeguard loging screen where the copyright information is displayed. Any help on the error would be appreciated.

Thank you,

Jon

This thread was automatically locked due to age.

0 QC over 10 years ago

Hello Jon,
do I understand correctly that the endpoint has been upgraded while SafeGuard was installed (and, worse, the drive was encrypted)? If so, this has likely lead to unrecoverable corruption. Please see Migrate from XP to WIN7 with Sophos Encryption (the quoted paragraphs have been moved to chapter 5.4 of the version 6.1 Upgrade Guide).
Christian
:47479
Cancel
Vote Up 0 Vote Down

Cancel