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New Install of Management Center Won't Open

ectomac

Installing SafeGuard Enterprise and the Management Center won't open. When I start the program, the following error is displayed:

“The database you’’’’re using does not match the current software version. Please update or migrate the database. The application will close now.”

Since it won't open, I have not yet gotten into the Management Center to run the first-time configuration to set the database, so I don't know what database this is looking at. Have I missed a step somewhere?

Any help would be appreciated.

:29647


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    Hi ectomac,

    that really sounds someone already installed and configured your SafeGuard Enterprise Management Center and pointing to a Database that has not been updated to the latest version.

    If you have not yet configured anything and are looking for the initial configuration wizard, as a quick fix, I'd recommend to check the following folder for any existing *.xml configuration files (the SGNDatabases.xml file holds the configured instance(s) that the Management Center tries to connect to during the logon):

    C:\Users\Username.Domain\AppData\Local\Utimaco\SafeGuard Enterprise\Configuration

    With the Management Center closed, (re-)move all the xml files from the folder to a temporary location* and restart the Management Center again.

    The Management Center should now present you with the initial configuration wizard.

    *you may want to delete the configuration files if no longer required

    Cheers,

    Chris

    :31223
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  • 0

    Hi ectomac,

    that really sounds someone already installed and configured your SafeGuard Enterprise Management Center and pointing to a Database that has not been updated to the latest version.

    If you have not yet configured anything and are looking for the initial configuration wizard, as a quick fix, I'd recommend to check the following folder for any existing *.xml configuration files (the SGNDatabases.xml file holds the configured instance(s) that the Management Center tries to connect to during the logon):

    C:\Users\Username.Domain\AppData\Local\Utimaco\SafeGuard Enterprise\Configuration

    With the Management Center closed, (re-)move all the xml files from the folder to a temporary location* and restart the Management Center again.

    The Management Center should now present you with the initial configuration wizard.

    *you may want to delete the configuration files if no longer required

    Cheers,

    Chris

    :31223
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