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Safeguard agent showing incorrect information

Azwan

Hi All,

As per subject above, does anyone encounter such issue example agent OS, Disk showing incorrect incorrect information or missing in Management Center eventhough agent successfull scynchronize with server?. Thanks

:58189


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    Hi Michael,

    Noted and apprciated the info share on the new Safeguard 7 version, however for my case agent and MC is using Safeguard 6 version and few case encounter as below.

    Scenario/ Issue:

    -Agent didn't show machine OS even though agent was successfully synchronize with  server (MC).

    -MC showing agent have multiple fixed drive which physically check at user machine those drive not available or detect by OS (might be related with your explanation)

    Any KB i can refer or user forum which encounter same issue with solution?. Thanks

    :58218
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  • 0

    Hi Michael,

    Noted and apprciated the info share on the new Safeguard 7 version, however for my case agent and MC is using Safeguard 6 version and few case encounter as below.

    Scenario/ Issue:

    -Agent didn't show machine OS even though agent was successfully synchronize with  server (MC).

    -MC showing agent have multiple fixed drive which physically check at user machine those drive not available or detect by OS (might be related with your explanation)

    Any KB i can refer or user forum which encounter same issue with solution?. Thanks

    :58218
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