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Safeguard agent showing incorrect information

Azwan

Hi All,

As per subject above, does anyone encounter such issue example agent OS, Disk showing incorrect incorrect information or missing in Management Center eventhough agent successfull scynchronize with server?. Thanks

:58189


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    Hi Azwan,

    a wrong or missing OS Version could be displayed in the SafeGuard MC if a Client OS version that is not supported, is reported (e.g. a Windows 10 Client in a SGN 7 MC).

    The Drive Inventory for SafeGuard Enterprise Clients in the Management Center lists certain drives as 'Fixed', although the drive is not an internal storage media but a removable media connected via USB port and should therefore be listed as 'Removable'.
    With the changes of SafeGuard Enterprise 7.00.1 Service Release, the drive type will no longer be determined by a Windows function but from the SafeGuard Device Encryption Filter Driver directly and reports the correct information to the SafeGuard Database.

    Hope that helps

    M.

    :58216
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  • 0

    Hi Azwan,

    a wrong or missing OS Version could be displayed in the SafeGuard MC if a Client OS version that is not supported, is reported (e.g. a Windows 10 Client in a SGN 7 MC).

    The Drive Inventory for SafeGuard Enterprise Clients in the Management Center lists certain drives as 'Fixed', although the drive is not an internal storage media but a removable media connected via USB port and should therefore be listed as 'Removable'.
    With the changes of SafeGuard Enterprise 7.00.1 Service Release, the drive type will no longer be determined by a Windows function but from the SafeGuard Device Encryption Filter Driver directly and reports the correct information to the SafeGuard Database.

    Hope that helps

    M.

    :58216
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