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Windows no longer genuine after Safeguard 5.6 install

Hello.  I installed Safeguard 5.6 on a Dell E6420 with Win 7 32bit SP1.  After the install windows reported it was modified in an unauthorized way and that it's no longer genuine.    Prior to the Safeguard install, windows was activated and genuine as it usually is when it's preactivated at the factory by Dell.

I installed Safeguard like I always do.  I'm using a Dell OEM version of Win7.

Has anyone every seen something like this before?

The event log includes these:

Log Name:      Application
Source:        Microsoft-Windows-Security-SPP
Date:          6/13/2011 4:42:32 PM
Event ID:      1017
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      computer.corp.domain.com
Description:
Installation of the Proof of Purchase failed. 0xC004F015
Partial Pkey=733WD
ACID=?
Detailed Error[?]

Log Name:      Application
Source:        Microsoft-Windows-Security-SPP
Date:          6/13/2011 4:42:32 PM
Event ID:      1029
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      computer.corp.domain.com
Description:
Unable to get detailed error information during license consumption. Last error 0xC004F015.

:13871


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Parents
  • Was there a resolution to this?  I am seeing this on a Windows 7 64bit enterprise Lenovo T420 with SGN version 6.0.1.  My plan at this point was to just give him a new laptop as we just handed these out about a month ago.  Knowing how to resolve the problem would be prefered however.

    :33661
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  • Was there a resolution to this?  I am seeing this on a Windows 7 64bit enterprise Lenovo T420 with SGN version 6.0.1.  My plan at this point was to just give him a new laptop as we just handed these out about a month ago.  Knowing how to resolve the problem would be prefered however.

    :33661
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