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sophos safeguard cant boot windows

Mohd Safuan Ismail

Hi,

i have windows 10 Pro installed which newly install sophos safeguard disk encryption. After installation reboot able to key in PIN with no issue. In the SGN management server show this computer have be encrypted. After awhile like 10 minutes done installation the system shutdown and not able to boot back

Cant boot up via safemode as well.

Please help on this



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  • FormerMember
    +1 FormerMember in reply to Mohd Safuan Ismail

    On Windows 10 SGN enables Bitlocker and Bitlocker handles all the interaction with the hardware devices. Basically, if there is an issue at that stage then it would present if you turned on Bitlocker from inside windows without using SGN at all. 

    Does the manufacturer of the SSDs have any notification on an incompatibility? A firmware update?

    Are there any notes in Microsoft patches about Bitlocker and these SSDs?

  • 0 in reply to Mohd Safuan Ismail

    Hi there - This does sound like it's not connected with SSG at all, but an annoying coincidence. Once this device has had its SSD replaced it may be worth enabling BitLocker natively on the device (without SSG). RichardP also raises a good point - do check all firmware/BIOS is up to date prior to encryption. 

  • 0 in reply to FormerMember

    On Windows 10 SGN enables Bitlocker and Bitlocker handles all the interaction with the hardware devices. Basically, if there is an issue at that stage then it would present if you turned on Bitlocker from inside windows without using SGN at all. 

    Does the manufacturer of the SSDs have any notification on an incompatibility? A firmware update?

    Are there any notes in Microsoft patches about Bitlocker and these SSDs?

    RichardP

    Snr. New Product Introduction Engineer | CISSP | Sophos Technical Support
    Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

    Hi

    Where i can download last  firmware update?

  • FormerMember
    0 FormerMember in reply to evaaa asa

    that would be based on the HDD manufacturer - not from our software.

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