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Unable to open the local self help at user

Hi TEam,

 

We are unable to acess the local self help from SGN 8.1 Client and getting the below error:

 

PLease help us to resollve this issue 



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Parents
  • Hi  

    Could you please ensure that the General settings policy is assigned by clicking the computer in Users and Computers in SafeGuard Manager and then clicking the RSOP tab. Now enter the name of the user affected and click the 'Calculate' button. Make sure that in the list below your General Settings policy is assigned. 

    If the policy is assigned then please double-click the SafeGuard system tray icon on the affected computer to force a sync and then when it's finished successfully syncing please reboot the computer.

    Shweta

    Community Support Engineer | Sophos Technical Support
    Are you a Sophos Partner? | Product Documentation@SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
    The New Home of Sophos Support Videos! - Visit Sophos Techvids
Reply
  • Hi  

    Could you please ensure that the General settings policy is assigned by clicking the computer in Users and Computers in SafeGuard Manager and then clicking the RSOP tab. Now enter the name of the user affected and click the 'Calculate' button. Make sure that in the list below your General Settings policy is assigned. 

    If the policy is assigned then please double-click the SafeGuard system tray icon on the affected computer to force a sync and then when it's finished successfully syncing please reboot the computer.

    Shweta

    Community Support Engineer | Sophos Technical Support
    Are you a Sophos Partner? | Product Documentation@SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
    The New Home of Sophos Support Videos! - Visit Sophos Techvids
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