Invalid computer kidentification

Hi paresh palav 

You have two different Safeguard management centres on two different servers, so they'll be having two different databases.

You don't need to remove the entry of the machine from 6.1 management centre as it will be there even after deletion because your active directory is synchronized with it. Once you have uninstalled all the modules of Safeguard from the clients, it will clear the inventory of the machine in the database and any information about the machine will not be available apart from its name.

Once all the modules are installed, you can directly install the modules of Safeguard 8.1 which will generate the inventory in 8.1 management centre.

Hi Jasmin,

Thanks for your kind mail.

New  client  as below sequence (MAnaged SGN 8.1):

1.Install Preinstall 8.0.251

2.Client 8.0.251

3.Configuration 8.10.0.323

and update the new certificate of 8.1 console.

Client is migrating the old endpoint which is on SGN 6.1 to SGN 8.1 here & feature we uses in the latest is as below:

We are using the above 3 modules .

After installing these above 3 modules ,

when the system is restart / shutdown ,the user is unable to login & showing the error :"Failed Logon reported ! Please Wait"

We are confirmed from client end " this user password is not changes from the AD"(Affeted SYstem is WIn 7SP1 , Win 10;etc).

Kindly suggest what we can do here in this scenario.

How we can generate the new SGN 8.1 certificates(Sophos Client) from the SGB 8.1 center?

Kindly share the article if you have or process.

Hi paresh palav 

Please confirm if you are talking about SSL certificate for clients and the server. 

For logon failure issue, please create a case with support as it needs more troubleshooting.

Hi Jasmin,

Yes ,we are talking about SSL

Hi paresh palav 

We do have an article on how to implement SSL client-server communication. Please refer to this article.