application based synchronized encryption issue

The first issue people normally encounter is that they've not enabled the function in the client - it isn't always enabled by default.

So pop into control panel/add remove and check that the client has a checkbox next to the function.

hi 

can you please clarify this steps 

Log onto the client.

Start - Appwiz.cpl

Scroll down to Sophos SafeGuard Client 7/8.xxxxxxxx

Select client (not configuration or pre-install)

Select Change. Wait for client to load. 

Once client has loaded - On the Change, Repair and Remove - Select Change.

Make sure Synchronised Encryption is selected - Here you can see mine is not! 

Do remember that it's Location OR Synchronised....not both!

Hope this helps?

This helps me so much. 

Thanks for sharing this.

This helps me so much. 

Thanks for sharing this.