Best way to use Web Help desk in a Workgroup?

Question

I have SafeGaurd Enterprise version 7.0 installed on a server with the Management Center and db installed on the same machine. SSL encryption is enabled for IIS communication for HelpDesk and Client/Server comm. We will not be using this product in a domain environment but only a WORKGROUP. I cannot sign in to the web help desk with a security officer ID that I create on the server so what is the best way to create a user for help desk operations? As a test, I took a user that is owner of a PC with the client installed and promoted that user to Security officer and that works, but I kind of wanted a separate HelpDesk user to be able to login to the site and administer help to end users when needed. 
 Can this be done this way in a work group environment? Or do I just have to use a user account from one of the client machines that is using the SGN client and promote to security officer? I know that recovery can be done with the Management center installed on another machine but I am trying not to have to install it any more that I have to. 
 Thanks in advance!!

PaulD · Accepted Answer

Hi DavidHood, You'd have to have a user account from one of the client machines and promote them to HD/Security officer.

You can review Web Helpdesk setup here - See sections 4 - 4.2

www.sophos.com/.../sgn_7_m_eng_web_helpdesk.pdf

PaulD

DavidHood · Answer

Thanks for the quick response. That is what I thought but I wanted to make sure I was not missing something. However, it would be a lot easier if the software had the ability to manually create a web help desk user in the workgroup that I manually create in the management center and somehow apply rules or permissions to the user for only the help desk operations. 
Is that something that could be put into a future release or not?