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Best way to use Web Help desk in a Workgroup?

DavidHood

I have SafeGaurd Enterprise version 7.0 installed on a server with the Management Center and db installed on the same machine.  SSL encryption is enabled for IIS communication for HelpDesk and Client/Server comm.  We will not be using this product in a domain environment but only a WORKGROUP.  I cannot sign in to the web help desk with a security officer ID that I create on the server so what is the best way to create a user for help desk operations?  As a test, I took a user that is owner of a PC with the client installed and promoted that user to Security officer and that works, but I kind of wanted a separate HelpDesk user to be able to login to the site and administer help to end users when needed.  

Can this be done this way in a work group environment?  Or do I just have to use a user account from one of the client machines that is using the SGN client and promote to security officer?   I know that recovery can be done with the Management center installed on another machine but I am trying not to have to install it any more that I have to.

Thanks in advance!!



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  • 0 in reply to PaulD
    Thanks for the quick response. That is what I thought but I wanted to make sure I was not missing something. However, it would be a lot easier if the software had the ability to manually create a web help desk user in the workgroup that I manually create in the management center and somehow apply rules or permissions to the user for only the help desk operations.
    Is that something that could be put into a future release or not?
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