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Web helpdesk website cannot be accessed. "You're not connected to a network." message is prompting

Hi, I have a newly built Sophos Safeguard server. Then I have installed its webhelpdesk component. When trying to test the site by clicking on browse application in IIS, i am being prompted with "You're not connected to a network.". When testing the website for the Sophos Safeguard (the one created curing the build of the sophos safeguard server), i can successfully access the website through the same steps done when testing the webhelpdesk. What can be checked for this issue?



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