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Web helpdesk website cannot be accessed. "You're not connected to a network." message is prompting

Hi, I have a newly built Sophos Safeguard server. Then I have installed its webhelpdesk component. When trying to test the site by clicking on browse application in IIS, i am being prompted with "You're not connected to a network.". When testing the website for the Sophos Safeguard (the one created curing the build of the sophos safeguard server), i can successfully access the website through the same steps done when testing the webhelpdesk. What can be checked for this issue?

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0 MichaelMcLannahan over 6 years ago

If you can't connect to it locally but can via another (I'm presuming domained) machine then I would be looking at authentication.

I know there's a particular way to set up auth and .net requirements when setting up WebHelpdesk - I'll try and dig it up!
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0 Mark del Rosario over 6 years ago in reply to MichaelMcLannahan

Hi MichaelMcLannahan,

Thanks for the feedback. I was wondering if you were able to retrieve the setup for auth and .net requirements for setting up webhelpdesk?

Thanks!
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0 Mark del Rosario over 6 years ago in reply to MichaelMcLannahan

Hi MichaelMcLannahan,

Thanks for the feedback. I was wondering if you were able to retrieve the setup for auth and .net requirements for setting up webhelpdesk?

Thanks!
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0 MichaelMcLannahan over 6 years ago in reply to Mark del Rosario

Hi - Sorry, I forgot to update this!

https://www.sophos.com/en-us/medialibrary/PDFs/documentation/sgn_8_m_eng_web_helpdesk.pdf?la=en
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