Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 2 replies
  • Subscribers 7 subscribers
  • Views 3811 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SafeGuard Enterprise Windows Client Patch 1804 version 8.00.5

sachingurung

Dear Customers,

There have been reports of a BSOD - UNEXPECTED_KERNEL_MODE_TRAP (7f) on computers running one of the SafeGuard File Encryption modules e.g. File Encryption, Synchronized Encryption, Data Exchange, Cloud Storage. The BSOD occurs after the update to the latest Windows 10 feature release version 1803 (build 17134). 

On affected systems the issue only occurs, when logging on with a domain account, local accounts are unaffected.

The reason for the BSOD is a kernel stack overflow.

All the information on how to verify the patch and update the hotfix is available in the following KB articles: 

1. The hotfix can be applied to SafeGuard Client version 8.00.5.16 only. Information on how to obtain and install this version are available in SafeGuard Enterprise Windows Client Patch 1804 version 8.00.5

2. Advisory: SafeGuard file encryption - Blue screen UNEXPECTED_KERNEL_MODE_TRAP (7f) after upgrade or installation on Windows 10 version 1803

Thanks,



This thread was automatically locked due to age.
Parents Reply Children
Unfiltered HTML