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SafeGuard Enterprise Windows Client Patch 1804 version 8.00.5

Dear Customers,

There have been reports of a BSOD - UNEXPECTED_KERNEL_MODE_TRAP (7f) on computers running one of the SafeGuard File Encryption modules e.g. File Encryption, Synchronized Encryption, Data Exchange, Cloud Storage. The BSOD occurs after the update to the latest Windows 10 feature release version 1803 (build 17134).

On affected systems the issue only occurs, when logging on with a domain account, local accounts are unaffected.

The reason for the BSOD is a kernel stack overflow.

All the information on how to verify the patch and update the hotfix is available in the following KB articles:

1. The hotfix can be applied to SafeGuard Client version 8.00.5.16 only. Information on how to obtain and install this version are available in SafeGuard Enterprise Windows Client Patch 1804 version 8.00.5

2. Advisory: SafeGuard file encryption - Blue screen UNEXPECTED_KERNEL_MODE_TRAP (7f) after upgrade or installation on Windows 10 version 1803

Thanks,

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0 ScottHolm over 6 years ago

Might want to have your developers check the version in the apps that are installed. At least the version in control panel is now the correct one.
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0 MichaelMcLannahan over 6 years ago in reply to ScottHolm

Sadly this is an issue we've seen before and Sophos are aware. The last major patch didn't even report its version state to the console, luckily this version does! Progress of sorts but I'm still amazed this happens - seems like such an easy and logical fix to accomplish!
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