Safeguard Enterprise 8 - The key store is not initialized. Please re-login!

Hi Harry, 

I believe the users are under the "Unconfirmed users" list, Please refer to the document Enhanced authentication - the.Unconfirmed Users group and let me know if this helps resolve your query.

Hello Haridoss,

The users are not under the "Unconfirmed users" list. 

I have also allowed registration of new SGN users for setting and select Everybody from the drop-down list as per the document and the same thing happes. However i had a user who had successfully set up his account on a different machine log it to mine and that one worked fine.

So to sum up both users which initially set up the encryption software on separate machines work on the same machine as well. A third account connecting to either machine does not see the key ring.

Probably not the right way of doing this, but when I experienced this I deleted the key for the user and let it be recreated. This resolved my issue but it's a bit of a drastic solution!

*** sorry - edited this from workstation to user. Wasn't concentrating when I typed it quickly!

Hello MichaelMcLannahan,

Can you please elaborate how to delete the key from the workstation? This might be acceptable for our workflow as it will be actioned only when changing owners of the computers.

Hi - Sorry, I mistyped and meant to put user and not workstation.

Find the user within the console. First tab is Key. Select the key and delete (right click or there's a button along the top row)

Hope that helps?