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Windows Client Patch 1804 for SafeGuard enterprise 8.0 failed on certain machines

George Leong

Hi ,

 

I am having problem with installing this patch on a number of machines, the difference is that these machines have a certain accounting software installed (Sage300) apart from the other machines which patched sucessfully.

Is there a conflict with sage300 and this patch?



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    Hi George, 

    It pretty much sounds like an issue with the vcredists (which might indeed be related to a 3rd party SW that is installed). The best approach to get the installation of the patch running would likely be uninstalling all 2005 run-times (Visual C++ 2005 Redistributables), running the vcredist package and installing the SGN preinstall package that both come with the standard product.  

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    Hi George, 

    It pretty much sounds like an issue with the vcredists (which might indeed be related to a 3rd party SW that is installed). The best approach to get the installation of the patch running would likely be uninstalling all 2005 run-times (Visual C++ 2005 Redistributables), running the vcredist package and installing the SGN preinstall package that both come with the standard product.  

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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